Return Window
You have 30 calendar days from the date you receive your order to request a return.

Return Eligibility
To be eligible, items must be unused, in the same condition as you received them, and in their original packaging with all accessories and labels attached. A proof of purchase (order number) is required.

Non‑Returnable Items
Items marked as “Final Sale” or “Non‑Returnable” on the product page or at checkout are not eligible for return or exchange.

How to Start a Return
Email us at info@croosssell.it.com with:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return
  • Photos only if the return is due to damage or defect
    Do not send items back without first receiving our return instructions.

Return Shipping Cost
We provide a prepaid return shipping label for all eligible returns. There is no charge for return shipping, and we do not apply any restocking fees. Your refund will be for the full product price.

Original Shipping Fee
Since all orders ship free, there is no outbound shipping fee to deduct from your refund.

Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect pen, follow the procedure in our Shipping Policy (notify us within 48 hours). Once we confirm the issue, we will cover return shipping and provide a replacement or full refund, whichever you prefer.

Refund Processing
After we receive and inspect your return (or after we approve a refund for a damage claim), we process your refund to the original payment method.

  • Refund processing takes 1 to 2 business days after approval.
  • Your bank, credit card issuer, or PayPal may take an additional 7 to 10 business days to make the funds available in your account.

Exchanges
We offer exchanges for different colors or nib sizes subject to availability. Contact us to initiate an exchange.