Shipping Destination
We ship exclusively to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or any locations outside the continental U.S.

Shipping Fees
We offer free standard shipping on every order, with no minimum purchase required. No shipping charges are added at checkout.

Order Processing
Orders are processed within 1 to 2 business days after you place your order. Processing includes payment verification, quality check, and careful packing to protect your pen. Orders received on weekends or holidays begin processing on the next business day.

Estimated Delivery Time
Once shipped, most orders arrive within 3 to 5 business days. This is an estimate, not a guarantee; actual delivery may vary due to carrier conditions, weather, seasonal volume, or distance.

Carriers
We select carriers based on your location and package size. We commonly work with USPS, UPS, and FedEx, and may use regional partners as needed. We do not guarantee a specific carrier for any order.

Tracking
After your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to appear on the carrier’s website.

Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us because the address was incorrect or because delivery was refused, we may charge additional shipping fees to reship, or we will treat the order as a return subject to our Returns Policy.

Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible at info@croosssell.it.com with your order number.

  • If your order has not yet been processed, we will make every reasonable effort to cancel it and issue a full refund to your original payment method.
  • Once an order has shipped, we cannot cancel it. You may return it after delivery following our Returns & Refund Policy.

Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your pen arrives damaged, does not write properly, or is not what you ordered, you must notify us within 48 hours of delivery at info@croosssell.it.com. Include:

  • Your order number
  • Clear photos showing the issue (pen, packaging, and shipping label)
  • A brief description of the problem
    We will review your case and offer a replacement, a full refund, or another fair resolution.

Delivery Delays
While we aim to meet our estimated delivery times, delays can occur due to weather, carrier disruptions, peak‑season backlogs, or other circumstances beyond our control. If your tracking has not updated for several days or shows “delivered” but you have not received the package, please contact us so we can investigate and assist.